Led the maintenance and enhancement of an advanced call-center system, featuring an omnichannel support interface catering to users across various platforms, including Facebook Messenger, Instagram, LINE, Zalo, and a proprietary in-house Chat terminal. The system boasts a feature-rich workspace for human agents, a versatile chatbot with extensive customizability and integrated AI capabilities, and robust data analysis through comprehensive reporting support. Our client base spans diverse domains, including the automobile, personal care products, telecommunications, electronics, food and beverage, and retail sectors, underscoring the system’s wide-ranging impact and adaptability.
- Team size: 16 (10 developers, 6 testers, spanning across Singapore, Vietnam and India)
- Domain: Call center solution
- Technology: Serverless, AWS, GCP, Nodejs, Reactjs, Vuejs